Last Updated: January 2025
At Eco Happy, we value your feedback and take complaints seriously. If you are dissatisfied with any aspect of our products or services, we encourage you to contact us to resolve the issue. Below, you’ll find information on how to submit a complaint and the steps we’ll take to address it.
How to Make a Complaint
Please use our contact us page.
We aim to acknowledge your complaint within 5 business days and will keep you informed throughout the resolution process.
Complaints Related to Finance Agreements
If your complaint relates to a finance agreement linked to a purchase made with Eco Happy, we will forward your complaint to our credit provider. The finance provider will acknowledge your complaint and work to resolve the issue within 8 weeks.
If You Are Not Satisfied with the Outcome
If you are unhappy with the response from our finance provider, you may refer the matter to the Financial Ombudsman Service within six months of receiving their final response. The Financial Ombudsman Service will review your case and offer an independent decision.
You can contact the Financial Ombudsman Service using the following details:
- Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
- Phone: 0300 123 9 123
- Email: complaint.info@financial-ombudsman.org.uk
- Website: www.financial-ombudsman.org.uk
Complaints About Our Website
If your complaint is about our website or its content, please refer to our other relevant policies, including the Privacy Policy and Disclaimer.
We are committed to resolving any concerns as quickly and efficiently as possible. If you have any further questions, please don’t hesitate to reach out to us
